Utilities

Contact Information


Electric Service

Florida Power & Light (FPL)

  • Should you lose power or observe a hazardous situation such as downed power lines, contact FPL. It is imperative that power outages are reported so FPL knows the situation in your neighborhood.

    • By phone: Call 1-800-4OUTAGE  (1-800-468-8243) - open 24/7

    • Online or via smartphone/wireless device if power is out in your location: Go to the FPL Power Tracker at http://fplmaps.com. You can report outages, view outages reported or detected in your area and check the status of power outage response/repair
  • (305) 442-8770     Customer Care Number (Miami-Dade Residential)

  • (305) 442-0388     Customer Care Number (Miami-Dade Business)

 

Water and Sewer Services

Miami-Dade County Water and Sewer Department (WASD)

  • (305) 274-9272     Emergency Call Center - open 24/7

  • (305) 665-7488     Automated Customer Service - Mon .- Fri. 8:00 am - 5:00 pm except holidays
                                 (Call this number to Open, Close, Transfer Accounts; for Complaints,
                                 Billing Problems, Inquires, Service Disconnections due to nonpayment)

  • Full-service Office closest to Key Biscayne:

    Miami-Dade WASD              Hours: Mon. - Fri. 8:00 am - 4:30 pm
    Douglas Building                              Closed Sat. - Sun.
    3071 SW 38 Avenue
    Miami, FL 33146
    (305) 665-7471


AT&T Home Phone - Mobile Phone - Internet - Digital TV (U-Verse, DirecTV, DirecTV Now, Dish) - Home Security

 

  • 1-800-CALL-ATT  Customer Service/Tech Support - open Mon .- Fri. 8:00 am - 7:00 pm; Sat. 8:00 am - 5:00 pm
                                 (Call this number for Ordering, Billing and other services for residential and
                                 business customers)

  • 1-888-288-2020   U-Verse Customer Service for TV, Internet, Voice - open Mon. - Fri. 8:00 am - 7:00 pm;
                                Sat. 8:00 am - 5:00 pm (local time)
                                Tech Support available 24/7

  • 1-888-288-2020   DirecTV Customer Service - daily 8:00 am - midnight (local time)
                                Tech Support available 24/7
  • 1-866-266-1292   Dish Network Customer Service andTech Support available 24/7

         


Comcast/Xfinity Cable - Internet - Voice Services

  • 1-800-COMCAST  Customer Sales and Service - open 24/7 for service-related issues
    (1-800-266-2278)   

  • http://customer.comcast.com/help-and-support/   Self-service 24/7

  • Closest Service Center to Key Biscayne:

    Comcast - Miami Metro     Hours: Mon.-Fri.: 8:00 am - 6:00 pm;
    1306 NW 7 Avenue                       Sat. 8:30 am - 5:00 pm
    Miami, FL 33136
    1-800-266-2678


Solid Waste, Recycling & Bulky Waste Pick-Up Services

This fee-based service is provided to single-family and duplex residents only via Waste Managements' contract with the Village. Information is available online in English and Spanish.  Follow this link to the Solid Waste Bill Payment webpage for options on paying your annual bill by check, cash or online.

 

 

 

 


"To provide a safe, quality environment for all islanders through responsible government."

 

© 2013 Village of Key Biscayne   |   88 West McIntyre Street   |   Key Biscayne, FL   |   33149   |   (305) 365-5511   |   feedback@keybiscayne.fl.gov

 

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do not send electronic mail to this entity. Instead, contact this office by phone or in writing.