Utilities

Contact Information


Electric Service

Florida Power & Light (FPL)

  • Should you lose power or observe a hazardous situation such as downed power lines, contact FPL. It is imperative that power outages are reported so FPL knows the situation in your neighborhood.

    • By phone: Call 1-800-4OUTAGE  (1-800-468-8243) - open 24/7

    • Online or via smartphone/wireless device if power is out in your location: Go to the FPL Power Tracker at http://fplmaps.com. You can report outages, view outages reported or detected in your area and check the status of power outage response/repair
  • (305) 442-8770     Customer Care Number (Miami-Dade Residential)

  • (305) 442-0388     Customer Care Number (Miami-Dade Business)

 

Water and Sewer Services

Miami-Dade County Water and Sewer Department (WASD)

  • (305) 274-9272     Emergency Call Center - open 24/7

  • (305) 665-7488     Automated Customer Service - Mon .- Fri. 8:00 am - 5:00 pm except holidays
                                 (Call this number to Open, Close, Transfer Accounts; for Complaints,
                                 Billing Problems, Inquires, Service Disconnections due to nonpayment)

  • Full-service Office closest to Key Biscayne:

    Miami-Dade WASD              Hours: Mon. - Fri. 8:00 am - 4:30 pm
    Douglas Building                              Closed Sat. - Sun.
    3071 SW 38 Avenue
    Miami, FL 33146
    (305) 665-7471


AT&T Telephone (Basic Service) - Internet - U-Verse - DirecTV - Dish Network Services

 

  • 1-800-CALL-ATT  Customer Service - open Mon .- Fri. 8:00 am - 7:00 pm; Sat. 8:00 am - 5:00 pm
                                 (Call this number for Ordering, Billing and other services for residential and
                                 business customers)

  • 1-888-288-2020   U-Verse Customer Service for TV, Internet, Voice - open Mon. - Fri. 8:00 am - 7:00 pm;
                                Sat. 8:00 am - 5:00 pm
                                Tech Support available 24/7

    1-877-737-2478   U-Verse Home Repair/Tech Support available 24/7

    www.att.com/esupport/index.jsp  Self-Service 24/7

  • 1-888-288-1145   DirecTV Customer Service - open Mon. - Fri. 8:00 am - 7:00 pm;
                                Sat. 8:00 am - 5:00 pm
                                Website: http:attinternetservice/bundles/directv
  • 1-866-722-7500   Dish Network Customer Service - open Mon .- Fri. 7:00 am - 9:00 pm;
                                Sat. 8:00 am - 5:00 pm


Comcast/Xfinity Cable - Internet - Voice Services

  • 1-800-COMCAST  Customer Sales and Service - open 24/7 for service-related issues
    (1-800-266-2278)   

  • http://customer.comcast.com/help-and-support/   Self-service 24/7

  • Closest Service Center to Key Biscayne:

    Comcast - Miami Metro     Hours: Mon.-Fri.: 8:00 am - 6:00 pm;
    1306 NW 7 Avenue                       Sat. 8:30 am - 5:00 pm
    Miami, FL 33136
    1-800-266-2678


Solid Waste, Recycling & Bulky Waste Pick-Up Services

This fee-based service is provided to single-family and duplex residents only via Southern Waste Systems' contract with the Village. Information is available online in English (PDF) and Spanish (PDF).  Follow this link to the Solid Waste Bill Payment webpage for options on paying your annual bill by check, cash or online.

Southern Waste Systems

 

Please email SWS Customer Service using the following e-mail addresses should you have a residential service complaint or need a container.

 

Service Complaints: keybiscaynecomplaints@southernwastesystems.com

Container Requests: keybiscaynecontainerrequests@southernwastesystems.com

 

 

 

 

 


"To provide a safe, quality environment for all islanders through responsible government."

 

© 2013 Village of Key Biscayne   |   88 West McIntyre Street   |   Key Biscayne, FL   |   33149   |   (305) 365-5511   |   feedback@keybiscayne.fl.gov

 

Under Florida law, e-mail addresses are public records.
If you do not want your email address released in response to a public records request,

do not send electronic mail to this entity. Instead, contact this office by phone or in writing.