Frequently Asked Questions

Where can I get a copy of the Village's Master Plan?

You can view the Master Plan as a PDF document at the Village website, www.keybiscayne.fl.gov. Under Departments & Services on the main menu, select  Document Center and then click on Master Plan. Copies are also available at the Building, Zoning, Planning and Public Works Department located in Suite 250 of Village Hall.

What do I need to have a Special Event in the Village?

Please fill out a Special Event Permit Application, which may be obtained from the Building, Zoning, Planning and Public Works Department in Suite 250, Village Hall. The application also can be downloaded from the Document Center at the Village website.

Please be aware that Special Event Permits must be filed no less than twenty (20) days before the event. You are required to bring a completed application and applicable information (diagram of event, specifications, insurance certificate), with you to initiate the permit process. Drop off the completed forms at the Building Permit Desk in Suite 250 of Village Hall. If you have any further questions or concerns, please call the BZPPW at (305) 365-5502.

What is the EAR or Evaluation and Appraisal Report?

The Evaluation and Appraisal Report (EAR) is a periodic analysis of the goals, objectives, and policies set forth in the Village's Master Plan required by State law.

You can view the Master Plan as a PDF document at the Village website, www.keybiscayne.fl.gov. Under Departments & Services on the main menu, select  Document Center and then click on Master Plan. Copies are also available at the Building, Zoning, Planning and Public Works Department located in Suite 250 of Village Hall.

How much will my permit cost?

Permit cost is a function of the construction cost or area of new construction (value or volume of the work) or a combination of both. The minimum cost for a building permit is $106.00 plus additional fees if required. If only cost is involved (no new area being added), the basic permit fee is $106.00. Additional cost, if any, is determined at the moment of application or issuance. If the area of construction is new or is a significant addition, the fee is $106.00 plus additional costs based the square footage and volume.  For combined additions and remodeling, the cost of the addition must be separated from the total cost. If this is not done at time of application, the fee will be based on the total cost as estimated by Building, Zoning, Planning and Public Works Department officials.

What is the 2020 Vision Plan?

The Village Council established the 2020 Vision Committee to prepare a plan which summarizes the Village's vision of its preferred future, and the initiatives and projects required to implement the vision. The 2020 Vision Plan that was submitted to Village Council in May 2006. You can view the 2020 Vision Plan at the Village website, www.keybiscayne.fl.gov. Go to document center.

If you would like additional information, contact staff at the Building, Zoning, Planning and Public Works Department at (305) 365-8908.

What is the Golf Cart Plan?

The Village Council established the Golf Cart Committee to prepare a plan to encourage golf cart, bicycle, and pedestrian access to shopping centers along Crandon Boulevard from Fernwood Road. The Committee submitted the Golf Cart Plan to the Village Council and it was adopted in 2010.

You can view at the Golf Cart Plan at the Village website, www.keybiscayne.fl.gov. Go to document center. If you would like additional information, contact staff at the Building, Zoning, Planning and Public Works Department at (305) 365-8908.

I would like to file a formal complaint about my contractor. How can I do this?

If the contractor is state-certified, then a complaint can be filed at the Florida Department of Business and Professional Regulation website (https://www.myfloridalicense.com/wl11.asp). Select the File a Complaint item from the left-side menu.

If the contractor is county-certified, then the complaint can be filed at the Miami-Dade County's "File Contractor Complaints" webpage (http://www.miamidade.gov/development/contractors-complaint.asp).

I would like to file a complaint about my neighbor doing work. Can I do this without giving my name?

Yes. We will not record your name or telephone number if you call the Code Enforcement Division at (305) 365-8917 and request anonymity.

I am doing a remodeling inside my house/apartment. What do I need to bring to the Department to get a permit?

For major jobs or projects, you need to bring architectural or engineering plans that fully describe the work to be done. They must be signed and sealed by a Florida Licensed architect or engineer. For small jobs, a sketch by the homeowner or contractor will be allowed; the determination of what is a small job vs. major job will be made by Village officials. However, if plumbing, mechanical or electrical work is involved, your subcontractors must submit plans that fully describe the work they will be performing and affix their name, stamp and license number to the drawings. Any plans presented to us must bear the name and contact information of the person who prepared them.

How do I make a code violation complaint for the trades (building, plumbing, electrical, mechanical)?

To make a complaint, please call Code Enforcement Division staff at (305) 365-8917 or send an email to code-enforcement@keybiscayne.fl.gov

What are the Special Magistrates?

The Board of Special Magistrates consists of five (5) individuals who are appointed by the Mayor and Council to hear appeals regarding code enforcement matters. If you would like additional information, please call (305) 365-8917.

How do I get a local business tax receipt? How much does it cost?

Before signing a lease for a space or purchasing property in the Village, check with the Building, Zoning, Planning and Public Works Department (BZPPW) to make sure that the proposed business or occupation is allowed at the address. The contact person is:

 

William Fehr
Email: wfehr@keybiscayne.fl.gov
Tel: 305-365-5502

 

If the requirements are met, you will be able to apply in person for a Local Business / Professional Tax Receipt and a Certificate of Use from the Village. Application forms are available at our web site www.keybiscayne.fl.gov. Make sure you have originals and copies of the following documents:

  • By-Laws/Articles of the Company
  • Fictitious Name
  • Federal Identification Number (FEIN)
  • Lease

If you are applying as a professional you will only need a copy of your State License.

Certain businesses, such as restaurants or beauty salons/ spas, require additional documentation (details available at our website).

New business applicants must provide evidence of approval by the Miami-Dade County Department of Environmental Resources Management.

Applications for new businesses are handled on a case-by-case basis. Fees can be paid via check, money order or cash deposit in the Village account at Suntrust Bank (bring the receipt with your application).

The person to whom to submit applications and contact with any questions is:


Graciela Miguel
Email: gmiguel@keybiscayne.fl.gov
Tel: 305-365-7563

How and where can I obtain a Building Permit?

Pick up a blank Permit Application Form at the Building, Zoning, Planning and Public Works Department (Suite 250 at Village Hall) or download the application from this site. Click http://www.keybiscayne.fl.gov/clientuploads/PDF/BZP_Info_Forms/BZP_BldgPermit_10-20-09Rev.pdf to access the Building permit application.

Building permits are issued in the name of the property owner(s) or licensed contractors performing the work. Generally, you will need the following:

    - Building Permit application 
    - 2 sets of plans

    - 2 set of structural calculations

    - 3 sets of energy calculations 

    - 2 copies of property survey

    - Impact Fees, County Department of Permitting, Environmental and Regulatory Affairs, Fire Dept., and Special Inspector forms (if required)

If the size of the job is on a large scale, then other materials may be required. For any issues or concerns, please call the Building, Zoning, Planning and Public Works  Department at (305) 365-5512.

You are responsible for filling out all parts of the application correctly. If you have any questions concerning what category your work falls under, please visit our office and see an inspector or processor for your trade. Refunds will not be given in case of error in your part and you will be charged a double fee plus fine for all work done without a permit. Minimum fee for all permits is $106.00, unless otherwise noted.

If you are a property owner, know that it is in your best interest to use a contractor licensed in the State of Florida to protect your property and yourself. Learn more about how to find, hire and enter into a contract with a contractor by reading the "Protect Your Investment ... Hire Only Licensed Contractors" brochure (PDF file) provided by the Florida Department of Business and Professional Regulation (FDBPR).  Information about licensed professionals and businesses is available at the FDBPR's "Licensee Search" webpage.

Do I need a permit to paint inside my residence?

No - a building permit is not required to paint interior spaces in a house/apartment/condominium or to paint the exterior of a single-family home or duplex.

Do I need a permit to change the kitchen or bathroom cabinets and/or fixtures?

Yes. You need a building permit and, if the work involves fixtures (electrical or plumbing), you also will need plumbing and electrical permits. If your apartment is in a condominium, you will need approval from the Condominium Association and/or the Condominium Manager.  Removal, replacement or addition of any electric device will require an electrical permit (ex.: adding GFCI outlet, changing/replacing light fixture or lighted medicine cabinet).

Do I need a permit to install and/or repair tile or other types of flooring in an apartment or condo?

Yes. Apartment, Condominium or Commercial Building tenants must obtain a building permit if the work involves the installation or replacement of tile or other flooring.  If your apartment is in a condominium you will need approval for the work to be performed from your Condominium Association or Condominium Manager.

How do I renew my Local Tax Receipt (formerly known as Occupational License)?

The Building, Zoning, Planning and Public Works Department sends renewal invoices in August every year. Renewals are due by October 1st (start of the new fiscal year). Late fees will apply to renewals received after October 1st.

Can non-Village residents use the Community Center or rent the facility?

Non-residents may use the Community Center or participate in programs if they are guests of a resident. Facility rentals are only available to Key Biscayne residents.

Do I need a permit to install a fence or wall around my house?

Yes - a building permit is required for installation of all fences and masonry walls.

When do I need a building permit?

A permit is required to construct, enlarge, alter, repair, move, or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, convert, or replace any electrical, gas, mechanical, or plumbing system, the installation of which is regulated by the Florida Building Code, or to cause any such work to be done.

Examples include:
Add a room; Build a stairway; Move, remove or add walls; Put up a fence; Finish an attic, garage or basement to make additional space; Cut a new window or door opening, or widen an existing opening; Build, demolish or move a carport, garage or shed that is more than 200 square feet in area; Apply roofing material when all of the old roofing material is removed and new sheathing is installed, except when the existing solid plywood is removed and new plywood is installed; Build a retaining wall; Build a porch or deck that is above any portion of the surrounding finish grade; Move more than 50 cubic yards of earth or any amount of cut/fill on sites affected by waterways or slope hazards.

If you are not sure whether or not you need a permit, call the Village's Chief Building Official at (305) 365-8902.

What is a Business Certificate of Use?

The Business Certificate of Use is a document that allows you to conduct business in the Village of Key Biscayne. The certificate contains information specific to your business and is in accordance with the Municipal Code. An account number is assigned to your business at the time the certificate is paid.

Can non-resident visitors on Key Biscayne use the Community Center?

NEED MORE INFO

Provide policy regarding hotel guests. Provide policy regarding individuals temporarily leasing or renting on the Key. Provide policy regarding guests of Village residents.

What are the benefits of getting a Business Certificate of Use?

Obtaining a Business Certificate of Use benefits the business owner and the community. Primarily, payment of the business tax generates revenue, which supports Village services. Additionally, obtaining a certificate adds you to the list of businesses on file with the Village. This extensive list serves as an information base and is regularly referred to by Village staff when responding to public inquires. The greatest benefit is that upon compliance with the Village's business certificate requirement the integrity of your business is known to the public.

What is the procedure for making a complaint about a police department employee?

The complaint process can begin in person at the Police Station or by calling (305) 365-5555 and requesting a supervisor. Results will be provided to the complainant immediately and are subject to public records law.

Is the Village under watering restrictions including in the summer months?

Yes. Watering restrictions for the Village, Miami-Dade County and other regions of South Florida are in effect all year. The South Florida Water Management District's Year-round Landcape Irrigation Rule allows residential and business properties with odd-numbered addresses to water on Wednesdays and Saturdays from 12:00 am (midnight) to 10:00 am and/or 4:00 pm to 11:59 pm. Properties with even-numbered addresses may be watered on Thursdays and Sundays from 12:00 am (midnight) to 10:00 am and/or 4:00 pm to 11:59 pm. The bottom line for water conservation: no irrigation between 10:00 am and 4:00 pm.

How do I report a water leak?

Please report a water main leak directly to Miami-Dade County Water and Sewer Department (MDWASD) at (305) 274-9272.

How do I report a sewer leak on the street or an overflowing manhole?

Please report sewer overflows or hazardous conditions immediately to the Miami-Dade County Water and Sewer Department at (305) 274-9272.

The storm drain on our street is clogged. Who do I call for repairs?

The Village Public Works Division is responsible for maintaining storm drains and can be contacted at (305) 365-8945.

Storm drains are inspected and cleaned on a routine schedule to ensure they are in proper condition. Avoid clogging or obstructing the drain with trash or vegetation. Please note the Village is on a barrier island and subject to tides. During high tides rain water will remain above the drains until the tide subsides and, in times of extreme high tides, seawater may even flow up out of the drains for a limited time.

There is a big crack in the sidewalk along our street. Who is responsible for repairs?

The Public Works Division is responsible for repairing sidewalks in the Village. If you notice a damaged sidewalk, submit a repair request online or call the Division department at (305) 365-8945. A supervisor will inspect the area and place cold patch immediately.The damaged location will be placed on a list to be addressed under the Village's Capital Improvement Plan.

How do I report a pothole on the street?

Please submit a repair request online to the Village Public Works Division or call Public Works at (305) 365-8945.

What do I do about an iguana, possum or raccoon on my property?

The Village does not provide trapping services on private property. Please contact a trapper of your choice.

If there is a dead animal on public property (swale or street), please submit a removal request online or contact the Public Works Division at (305) 365-8945.

How do I report a broken street light?

Please report a non-functioning or malfunctioning street light directly to Florida Power and Light (FPL) at (305) 442-8770.

How can I dispose of trash and recycling as a single-family homes or duplex resident?

Collection of regular trash, recycling and yard trash is a side yard/back yard operation performed by Waste Management under the oversight of the Public Works Division. Bulk trash is collected once a month. Please call WM directly at (305) 471-4444  if you have any problems with collection.

Regular trash pickup is done twice a week on Tuesday and Friday for properties north of West McIntyre Street and Monday and Thursday for properties south of West McIntyre Street. Yard trash pick up is once a week on the second day of your regular trash service. Recycling pickup is once a week on Wednesday for all areas.

Bulk trash is collected once a month at curbside only on a certain day depending on the area. For the color coded map depicting the bulk pick up schedule and a full description of services please visit the Solid Waste/Recyling/Bulky Waste webpage or call the Public Works Division at (305) 365-8945.

How do I report that my solid waste and recycling containers were missed and items not picked up?

Please contact Waste Management, the Village Solid Waste/Recycling contractor directly at (305) 471-4444.

What types of items may I place on the curb for my monthly bulk trash pick-up?

Acceptable items are vegetative material, household furniture, household trash and white goods. No construction material or household chemicals will be picked up.

What products are considered hazardous waste? When and how can I dispose of them?

Household Chemical Disposal is handled by Miami-Dade County Solid Waste Department’s Home Chemical Collection Centers. The two centers are located in West Dade at 8831 NW 58th Street and in South Dade at 23707 SW 97th Avenue, Gate B. Hours of operation are Wednesday through Sunday from 9:00 am – 5:00 pm.

Acceptable materials are: Paints and Coatings, Latex Interior and Exterior paint in liquid form, Spray Paint, Latex Primer in liquid form, Oil-Based Paint, Wood Sealer, Concrete Sealer, Driveway Sealer, Roof Cement, Cleaner and Polishers, Car Polish, Furniture Polish, Rug Cleaner/Shampoo, Glass Cleaner, Miscellaneous Aerosol and household Cleaners, Air Freshener, Oils, Lubricants and Solvents, Motor Oil, Lubricating Oil, Spray Lubricant, Miscellaneous Lubricants, Lamp Oil, Charcoal Lighter Fluid, Paint Thinner, Mineral oils. For more information call the County at 311.

How can I get a new recycling container?

Request recycling containers from Waste Management (WM) Customer Service at (305) 471-4444. WM is the Village's Solid Waste and Recycling contractor.

What is the Village's Tax Identification Number?

The Village provides this information to those who have registered family members in our summer recreation programs. If this applies to you, please call (305) 365-8900, ask for the Assistant to the Parks & Recreation Director and the number will be provided to you.
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Who runs local youth sports programs?

The Village Parks & Recreation Department's Athletics Division oversees youth sports with assistance from several outside groups and volunteers. A comprehensive list of of annual youth athletic programs, registration periods, costs and season dates can be found at www.activeislander.org.

Which facilities are available for birthday party or other private rentals?

The Community Center offers kids' birthday party packages as well as rooms that can be rented for private events (parties, weddings, performances, meetings etc.). More information about these rentals and a link to the rental contract are available at www.ActiveIslander.org.To book a rental, please call (305) 365-8900 and ask to speak to the Front Desk Manager.

Calusa Park is available for private parties on Saturdays and Sundays. Please call (305) 365-8900 and ask for the Assistant to the Director of Parks & Recreation. Rental rates and the availability of Calusa Park will be provided to you.

The Village Green is open to the public at all times and cannot be rented for private use. The Beach Park is open for resident use at all times and cannot be rented for private use.

What recreation classes, programs and activities does the Village offer?

The Village Parks & Recreation Department, including the Community Center, offers a wide variety of programs and activities. Current programs can be found at www.ActiveIslander.org or call (305) 365-8900 for information.

How do I register for recreational classes, programs and activities offered by the Village?

Registration is available in person at the Community Center Front Desk at 10 Village Green Way or over the phone at (305) 365-8900.

I would like to file a complaint/concern/report concerning a park. How would I go about this?

You can file a complaint online using the service request form or contact the Director of Parks & Recreation Department at (305) 365-8900.

How can I find out if parks are open or closed or if athletic programs are canceled?

If the Village is experiencing inclement weather, check the www.ActiveIslander.org website for updates or call the Community Center Front Desk at (305) 365-8900. Though parks are open, athletic activities or other programs are not scheduled on official Village holidays. They are posted online at the main Village website.

What transportation options are available for seniors?

General information on the Village's Senior Transportation program is available at www.ActiveIslander.org. Please call (305) 365-8953 for more information, to register for this free program or to schedule a ride.

Does the Village offer passport services?

Yes, the Village is a U.S. State Department-certifed Passport Acceptance Facility. General information is available at www.ActiveIslander.org.Please call (305) 365-8953 for more information or to schedule an appointment.

I'd like to offer a new recreation or athletics program in the Village. How do I go about doing that?

New instructor information is available at www.ActiveIslander.org. A tab on the right-hand side main menu leads to program proposals and policies. Please contact the Community Center Manager at (305) 365-8900 to discuss your proposal.

Do you have any special services or programs for seniors?

Yes, the Village offers a variety of programs for Seniors and Adults. General information is available at www.ActiveIslander.org. You may also contact the Village's Adult and Senior Services Coordinator at (305) 365-8953 for more information.

What is the Village's Art in Public Places Program?

You can learn more about the Village Art in Public Places Program, its responsibilities, current Board members and general information by going to www.keybiscayne.fl.gov and clicking on Boards/Committees then clicking on Art in Public Places Board (APPB). There is a link on this page with a recent magazine article about the Village's public art projects.

You can visit the two main site projects sponsored by the Art in Public Places Board: The Civic Center Plaza with colorful tile pools by Sarah Morris, located at McIntyre Street and Crandon Boulevard, and seven terrazzo Plazas by Jose Bedia along Crandon Boulevard at the intersections of West Mashta Drive, Seaview Drive, West Wood Drive. northeast corner of the Village Green and along Crandon Boulevard near the Library. You can see artworks from the Art in Public Places Collection installed at the second floor of the Community Center during hours of operation (Call (305) 365-8900) and in the Conference Room of the Building, Zoning, Planning and Public Works Department at Village Hall by special arrangement.

I own my apartment. Can I do work as an Owner-Builder and not have to hire a General Contractor?

No. Apartment, Condominium or Commercial Building tenants must hire a contractor in all situations. You can only act as an owner-builder on single-family or duplex residential projects, and also must meet requirements of Florida Statutes Section 489.103 (7) (PDF file). Florida Statutes only exempt homeowners when building themselves a single or two-family residence to live in. If they intend to sell it within one year after obtaining the final Certificate of Completion, then they are no longer exempt.

How can I get a copy of a Fire Report?

Fire reports may be obtained from the Village Fire Rescue Department Administrative Office located at 560 Crandon Boulevard. For further information please call 305-365-8989.

At what time does the Village Noise Ordinance take effect?

Common noise complaints can be reported at or after 11:00 pm to the Police Department's non emergency number at (305) 365-5555. Excessive noise can be reported at any time to (305) 365-5555 and an officer will investigate.

How can I get a copy of an EMS patient report?

Medical reports for services provided by the Village Fire Rescue Department are available at the Village Fire Rescue Department Administrative Office located at 560 Crandon Boulevard. Only the actual patient or a relative, with proper ID, may obtain these records. For further information please call 305-365-8989.

How do I request a tour of the Fire Station?

To request a tour of the fire station or to schedule a fire truck to visit your site, call 305-365-8989 Monday through Friday 8:00 AM to 4:00 PM.

If I have a complaint concerning Emergency 9-1-1 service, whom do I call?

For problems related to Fire or Emergency Medical Service responses by the Village Fire Rescue Department, contact the Village Fire Rescue Administrative Office at 305-365-8989 Monday through Friday 8:00 AM to 4:00 PM.

How can I get a Hurricane Pass?

Hurricane Passes can be obtained online prior to the June 1 start of the Atlantic Hurricane Season or from 9:00 am - 5:00 pm Monday - Friday in the Police Administration office located in Suite 1XX of Village Hall.

Please note that only local Business Owners/Representatives and Multifamily Property Managers/Representatives are eligible to receive Passes.

How can I find our about Fire Safety programs available in the Village?

Call the Office of the Fire Marshal at 305-365-8987 or visit the Office of the Fire Marshal located at 560 Crandon Boulevard.

How do I report a complaint about a fire hazard?

Call the Office of the Fire Marshal at 305-365-8987 or visit the Office of the Fire Marshal located at 560 Crandon Boulevard.

Can I get my blood pressure checked at the fire station?

Yes. We offer this service free of charge at the Village of Key Biscayne Fire Station located at 560 Crandon Boulevard.

How do I receive information on crime statistics within the Village?

A Crime report mapping program that shows locations and details of reported crimes can be accessed by clicking on an icon at the Village website. Else you may request a paper copy from the Police Administration Office, Suite 1XX in Village Hall, from 9:00 am to 5:00 pm Monday - Friday.

How can I relay a compliment concerning Fire Department Service?

You may contact Fire Chief Eric Lang directly at 305-365-8999 or e-mail him at elang@keybiscayne.fl.gov.

How can I request a spray mission for mosquito control?

Please call the Miami Dade County Mosquito Control Division directly at 311 and state your address.

The County tracks the mosquito population on a weekly basis. If a high level of concentration is found tracking is performed on a daily basis. A high volume of calls in one specific area will trigger a spray mission using trucks and/or aircraft.

What is the procedure for placing my property at the station for safe keeping?

Bring your property to the Police Department Main Lobby, in Suite 1XX of Village Hall, and an officer will assist you with your request.

How can I file a complaint concerning Fire Department Service?

You may contact Fire Chief Eric Lang directly at 305-365-8999 or e-mail him at elang@keybiscayne.fl.gov.

What number do I call in case of an emergency?

Always call 911. Call (305) 365-5555 for non-emergency assistance.

What number do I call to report a non-emergency situation?

Call (305) 365-5555 for non-emergency assistance. Always call 911 in an emergency.

How do I get in touch with a detective to follow up on my case?

A detective is automatically notified of your case and initiates the follow-up. S/he can be reached at (305) 365-5555 if you have additional questions.

Where do I go to register my golf cart, bicycle or dog?

Golf carts can be registered at any time; ask the dispatcher on duty in the main lobby of the Police Department located in Suite 1XX, Village Hall, for assistance.

Bicycles and dogs can be registered Monday - Friday from 9:00 am - 5:00 pm in the Police Administration office located in Suite 1XX of Village Hall.

Where do I go to receive a copy of a Police report?

Copies of Police reports can be obtained the Police Administration office, located in Suite 1XX of Village Hall, from 9:00 am - 5:00 pm Monday - Friday.

Can the police watch my property while I am away on vacation?

Yes. Call the Police Department at (305) 365-5555 and request the service by providing dates of departure and return.

If I qualify as an Owner-Builder, what are my responsibilities?

Your responsibilities are many and some risks are involved if you pursue this role. Please read the "Pulling an Owner/Builder Permit is Risky Business!" information sheet (PDF file) provided by the Florida Department of Business and Professional Regulation for important details.

It is best to stop by our offices and meet with the Village Building Official to prove (via a question and answer session) that you have the capability of performing the work to code. You can pick up a copy of our OWNER-BUILDER CERTIFICATION form that outlines your responsibilities under the Florida Statutes. We will be happy to answer any questions you may have.

How can I find out where my property line is located?

If you are not sure where your property line is, or if you and your neighbor are in disagreement about the location of a common property line, you may need to hire a land surveyor. Please keep in mind that It is unlawful for anyone to do land surveying or offer to do land surveying unless he or she is currently licensed as a land surveyor in the State of Florida. The Village of Key Biscayne does not offer land surveying services to the public.

Can I get a copy of my home or business floor plan from the Village?

Whether the Village has floor plans for your residence or business depends on the age of your home or business. The Village does maintain in-house microfilm copies of permits and plans, which may include plans or drawings. They are sent off-site and a request must be made in writing to retrieve them. Nominal charges will apply. To find out whether plans are available, please visit the Building, Zoning, Planning and Public Works Department and ask to look at the records for your address.

Does a new pool, deck or shed require a building permit?

Yes, you need a building permit for a new pool, deck, or shed. These structures are also referred to as accessory structures and have restrictions based on the Village's Zoning Code.  For a copy of the land development code, click http://library8.municode.com/default-test/home.htm?infobase=12518&doc_action=whatsnew

Building Permit Applications (PDF) are available online at http://www.keybiscayne.fl.gov/clientuploads/PDF/BZP_Info_Forms/BZP_BldgPermit_10-20-09Rev.pdf.

How can I schedule an inspection?

An inspection can be scheduled through Online Services in the Public Access tab on the Village of Key Biscayne website. You can also schedule an inspection by calling the Building, Zoning, Planning and Public Works Department at (305) 365-5512.

How do I check the status of my Building Permit?

The status of a permit can be checked through the Online Services in the Public Access tab on the Village of Key Biscayne website.  Click on Village Departments, then click on Building, Zoning and Planning, finally click on "Online Permit and Inspection Management". Follow the links and it gives you several options to find your particular permit.br />

How long does it take to get a Building Permit?

Our goal is to review plans and provide comments within 10 working days for residential projects and 14 working days for commercial projects. Small projects can usually be walked-thru by the contractor or owner-builder on the same day.

Are there any other regulatory agency approvals required for permitting?

The following regulatory agencies may need to review and approve plans prior to the issuance of a permit by the Village. To determine which regulatory agencies are required for your desired permit, please contact the Village Building, Zoning, Planning and Public Works Department at 305-365-5512.

Miami-Dade County Department of Permiting, Environmental and Regulatory Affairs (PERA)

701 N.W. 1st Court
Miami, FL 33136
305-732-6789

Miami-Dade Water and Sewer Department

3071 S.W. 38th Avenue
Miami, FL 33146
305-665-7477

Why is a Building Permit required?

A building permit is necessary to ensure the welfare and safety of the public, as mandated by Florida Statutes and the Florida Building Code. The property owner is responsible for securing building permits prior to the commencement of any work. Working without a permit is illegal and can result in citations and fines. The owner is ultimately responsible for any and all work performed at his/her property.

Where can I find an application for demolition?

A demolition application is the same as for a Building Permit and can be found here: http://www.keybiscayne.fl.gov/clientuploads/PDF/BZP_Info_Forms/BZP_BldgPermit_10-20-09Rev.pdf.

Do I need a building permit fo the installation of a new water heater, air-conditioner, or dishwasher?

Yes, permits are needed for those types of installations. You can pick up a Building Permit in the Building, Zoning, Planning and Public Works offices in Suite 250 of Village Hall or go online at http://www.keybiscayne.fl.gov/clientuploads/PDF/BZP_Info_Forms/BZP_BldgPermit_10-20-09Rev.pdf.

How can I obtain a copy of the Village's Zoning and Land Development Regulations?

Visit the Department of Building, Zoning, Planning and Public Works' Permit Desk (Suite 250, Village Hall) and ask the for a copy. The cost is $25.00. Alternatively, the Zoning and Land Development Regulations, comprising Chapter 30 of the Village of Key Biscayne Code, can be viewed online at www.municode.com.

What is a variance? How can I apply for a variance?

A variance is a proposed change/modification to the provisions of the Land Development Regulations (LDRs). A variance is heard and decided on by the Village Council. Alternatively, there are two options for minor variances requiring only the approval of immediate neighbors and the Building, Zoning, Planning and Public Works Director.  A Supervisory Variance may be requested for existing improvements that deviate from the requirements by no more than two feet or 10%.  An Administrative Variance may be requested for proposed improvements deviating less than 20% from the requirements.

 

A paper copy of the Variance Application may be obtained from the Building, Planning, Zoning, and Public Works Department Office (Suite 250, Village Hall), or downloaded from the Village website by clicking "Document Center", scrolling to the second page, and clicking "Planning and Zoning applications".

Does my shed have to comply with any regulations?

Yes - all structures must comply with setback requirements and sheds must meet the underlying Zoning District setbacks as well as allowable encroachment setbacks and other regulations of the Zoning and Land Development Regulations.  For a copy of the land development code, visit the Department of Building, Zoning, Planning and Public Works Permit Desk (Suite 250, Village Hall) and ask the for a copy. The cost is $25.00. Alternatively, the Zoning and Land Development Regulations, comprising Chapter 30 of the Village of Key Biscayne Code, can be viewed online at www.municode.com.

What is an easement?

An easement is defined as an interest in land granted for limited use purpose, but which does not convey fee title to real property.  An easement grants access to a property by an outside party, generally for utility installation and maintenance, but could also be for the purpose of accessibility to another property or other function. No structure, fence or tree may be placed in an easement without the written consent of the party having the right to access an easement. Your survey will show all easements that are located on your property.

What is setback? What are the applicable setbacks for my property?

A setback is the required minimum horizontal distance between the front, sides, and rear of a lot to the building or any structure occupying a lot. Setbacks are specific to each Zoning District and therefore must be obtained from the Village Zoning Official, who may be contacted at (305) 365-5502.

What is lot coverage? What is the lot coverage limit for my property?

Lot coverage is the percentage of the overall area of a site occupied by any building, covered structures, and elevated terraces above maximum lot elevation, with exceptions. (Contact the Village Zoning Official at (305) 365-5502 for exceptions). Lot coverage is calculated by dividing the sum area of the applicable structures by the lot area. The Lot Coverage limit for any property depends on its Zoning District, which must be discussed with the Village Zoning Official at (305) 365-5502.

What is Floor to Area Ratio? What is the Floor to Area limit for my property?

Floor to Area Ratio is the ratio of enclosed building floor space, with exceptions, to lot area.  (Contact the Village Zoning Official at (305) 365-5502 for exceptions). Floor to Area Ratio is calculated by dividing the enclosed building floor square footage by the lot area. The Floor to Area limit for any property depends on its Zoning District, which must be discussed with the Village Zoning Official at (305) 365-5502.

What is zoning?

Zoning controls the use and development of land and buildings for the health, welfare and safety of the community.

If I receive a Public hearing Notice, am I obligated to attend a public hearing?

A public hearing is an opportunity given to surrounding property owners to provide input and comments on any given development. It is not mandatory to attend.

What is a Planning and Zoning Public Hearing?

A Planning and Zoning public hearing is a meeting, open to the public, concerning a zoning proposal that may impact surrounding property owners. All property owners are given the opportunity to comment in these meetings and give feedback to the Village Council.

What is a conditional use?

A Conditional Use is a use permitted under a zoning district. Conditional Use requests are always accompanied by an official application, a site plan, and other supporting documentation. A Conditional Use request is always heard by the Village Council and subject to the public hearing process.

What is ZORC or the Zoning Ordinance Review Committee?

The Village Council established a Zoning Ordinance Review Committee (ZORC) to review the Zoning and Land Development Regulations and recommend changes, if any, to the Village Council in October 2009. This was the second time since the Village incorporated that a ZORC was formed to review regulations. For more information regarding the ZORC, you can go to www.keybiscayne.fl.gov and click on Committees on the right hand side of the page. You can also call the Building, Zoning, and Planning Department at (305) 365-8908.

How do I get a Film Permit?

Film permits are processed by staff in the Village Manager's Office (Suite 210, Village Hall). The Film Permit Application is available (PDF) at the Village website.

How do I find the zoning designation for my property?

Zoning for properties within the Village of Key Biscayne can be found on the Official Zoning Map (7.5 MB PDF).  The Official Zoning Map is Section 30-252, Chapter 30, Zoning and Land Development Regulations, of Part II-Code of the Village Code of Ordinances, available at municode.com. To find the map, go Part II-Code at the left-side menu and click on the Chapter 30 menu folder. Chapter 30, Article X.-Legislative will appear in the right-side content area. Scroll down to Sec. 30-252.

Beach closures: How will they be enforced?

The Key Biscayne Police Department will firmly and professionally enforce State, Miami-Dade County and Village of Key Biscayne Emergency Orders. Officers observing violations of the Orders stop violators and remind them of the mandates.

 

Please remember that the core purpose of these Orders is to preserve the safety of residents by minimizing potential contact with the virus. Please obey the Orders, and practice social distancing. These are the best actions we can take to protect ourselves and our neighbors.

Beach closures: What are the restrictions to residents' access?

Miami-Dade County Emergency Order 21-20, which re-opened parks, maintained the closure of ALL beaches.  Therefore, residents cannot access ANY beach in Miami-Dade County, whether public or private.

Beach enforcement: Why aren’t there more police officers patrolling the beach to enforce the beach closure?

Key Biscayne Police Department determines the allocation of resources based on law enforcement needs within the community.  At this time, only one officer is patrolling the beach from 8:00 a.m. to 8:00 p.m.  KBPD will respond immediately to any situation they are alerted to, and ask that if you see something, please bring it to their attention by calling (305) 365-5555.

Beach enforcement: Will a police officer patrol Key Biscayne beaches to enforce beach closures?

Yes.  The Key Biscayne Police Department has been enforcing the beach closure to the best of their ability.  KBPD is asking for residents to report noncompliance by calling the Department at (305) 365-5555 immediately, while the incident is occurring, so they can send an officer.

Beach maintenance: Why do we see ongoing maintenance activities?

The Village of Key Biscayne receives contracted beach maintenance services, with payment required even if the services are cancelled.  The Village of Key Biscayne will conduct beach maintenance while still ensuring the safety of the properties and the protection of our community members.  We will postpone non-essential maintenance activities.  Contractors shall comply with all Emergency Orders and CDC guidelines.

Beach re-opening: Why won’t the Village re-open beaches, parks, open spaces and pools for exercise use by responsible residents?

Miami-Dade County Emergency Order 21-20, which re-opened parks, maintained the closure of ALL beaches and prohibited use of swimming pools, playgrounds and exercise equipment, recreation buildings, and gyms.

Bike riders: Can we control their access and presence?

The Key Biscayne Police Department is turning away non-resident cyclists and pedestrians in accordance with Amendment 1 to Emergency Order 20-7.  Amendment 2 to Emergency Order 20-7 extends the Order until May 26, 2020.

 

Please remember that the core purpose of Emergency Orders is to preserve the safety of residents by minimizing potential contact with the virus. Please observe the Orders, and practice social distancing. These are the best actions we can take to protect ourselves and our neighbors.

Boating: Am I allowed to go boating?

Yes.  Here are the restrictions:

 

Boat Ramps may be open between 6 a.m. and 8 p.m.  You must wear a facial covering.

  • One boat in launch area at any given time. No gathering on the ramps.
  • Boats must be ready to enter and exit the launch area quickly. No temporary docking will be permitted.

 

Number of vessel occupants:

  • Boats less than 25’: 4 adults maximum, plus children 17 and under. Maximum of 8 people on the boat.
  • Boats 25’ – 36’: 6 adults maximum, plus children 17 and under. Maximum of 10 people on the boat.
  • Boats greater than 36’: 8 adults maximum, plus children 17 and under. Maximum of 10 people on the boat.
  • Jet skis will be single riders ONLY.

 

On-Water Activity:

  • Boats shall remain 50 feet apart at all times.
  • Tying up to posts or structures is prohibited.
  • Gatherings of more than 10 are prohibited.
  • Rafting up or beaching of boats is prohibited.
  • Landings and anchoring at sandbars are prohibited.

Building, Zoning and Planning Department: Can I apply for a permit?

The Village of Key Biscayne’s Building, Zoning and Planning Department will be allowing new permit applications for emergency repairs.  To learn how the Department is currently operating and to learn more

The Village of Key Biscayne’s Building, Zoning and Planning Department is accepting new permit applications for specific work, cases or circumstances.  To learn how the Department is currently operating and to learn more about new permits being issued at this time click here.

 

To open the Building Application Permit form click here.  Applications (with licenses/insurance) along with plan in .pdf form should be emailed to onlinepermits@keybiscayne.fl.gov.  Payments can be accepted over the phone.  Permit Clerk will contact customer when ready to obtain credit card information.

What did Village leaders do to keep Ultra out of Virginia Key?

 

Your Village leaders have been steadfast and consistent in their opposition to the Ultra Music Festival taking place on Virginia Key.

During the hearing before the City of Miami Commission in November 2018, community leaders cited their concerns for resident safety, traffic and environmental impact to no avail. Since the City of Miami entered into a lease agreement with Ultra organizers, Village staff worked ensure a seat at the table for the safety of all residents and visitors.

 

Despite best efforts to mitigate traffic congestion and access to the Key, Village leaders are planning for significant delays for travel in both directions during Ultra. Village public safety officials will work throughout Ultra weekend to mitigate safety and traffic concerns and ensure that Village residents are safe in their homes and businesses.

 

 

Building, Zoning and Planning Department: How can I get a building code inspection?

Effective Tuesday, May 19, 2020, the Building Department will discontinue accepting inspection requests via email.

Inspections requests will be accepted daily by calling (305) 365-5512 or online through Velocity Hall by 1:00 p.m. for the next business day. There are no Mechanical inspections on Friday.

Building, Zoning and Planning Department: Is there an extension to the deadline for connecting to sanitary sewer?

The Department of Environmental Resources (DERM) has extended the deadline for compliance to abandon septic and connect to sanitary sewer by 90 days, until September 30, 2020.  This extension will be revisited in approximately 60 days from April 27, 2020 and the extension for compliance may be adjusted accordingly as deemed necessary. 

Checkpoint: Are you going to implement a checkpoint again?

At this time there are no plans to implement the checkpoint again..

Civil liberties: How are you going to protect peoples' civil liberties in the face of these encroaching Emergency Orders?

The Village is executing an abundance of caution to protect our community.  We will continue to communicate Village-wide efforts and take necessary action to keep the Village of Key Biscayne safe and healthy.

 

Please remember that the core purpose of Emergency Orders is to preserve the safety of residents by minimizing potential contact with the virus.  Please observe the Orders, and practice social distancing.  These are the best actions we can take to protect ourselves and our neighbors.

 

Common Use Amenities: Are condominiums allowed to open common use amenities?

According to Amendment 1 to Miami-Dade County Emergency Order 15-20, multi-family dwellings are permitted to open tennis courts or basketball courts, but swimming pools, hot tubs, gyms, fitness centers, and beach access remain closed

Communications: How can I receive notifications and updates?

Sign up at the links below: 

  • Village Alert Notifications: (Everbridge) Opt to receive a text message notification on your mobile phone from the Village Information and Notification System, including public safety or traffic alerts and information of special interest to the community. 

 

  • Village Connect (English): (Constant Contact) Receive Village Public Service Announcements (PSA) emails from the Manager's Office, including traffic/construction alerts, public notices, special events & meetings, and information of special interest to the community. Village Connect is also available in Spanish.

Community Center: What is the KBCC doing for its members regarding their memberships?

The Key Biscayne Community Center will extend all affected memberships for the duration of the closure due to COVID-19.

Construction shutdown: How often will you monitor sites and enforce the rules?

The Village of Key Biscayne's Building, Zoning and Planning Department personnel monitor all construction projects on a daily basis.

Construction shutdown: What will the consequences be if there is a failure to comply?

Failure to comply will lead to an order to cease construction. This process will effectively shut the construction site down.

Construction shutdown: Will the consequence be for the workers involved or the site overall?

The contractor will be directed to cease construction activities after securing the safety of the site. The workers will not be charged with any offense. The contractor will make decisions regarding retention or layoff of workers.

Why can't Village leaders control what events take place in Virginia Key and avoid these traffic problems?

 

The Village has no jurisdiction over events held on or along the Rickenbacker Causeway.

 

Virginia Key locations are under the jurisdiction of Miami-Dade County (the Causeway, public beaches, MAST Academy, Virginia Key Treatment Plant). The Miami Marine Stadium, Rowing Club, Historic Virginia Key Beach Park and other areas on the north side of the Rickenbacker Causeway are under the jurisdiction of the City of Miami. Requests and permits for events at these locations are permitted through the City of Miami.

 

Your Village leaders have worked for months to obtain traffic/transport/parking plans from the City of Miami and Miami-Dade County in order develop plans to mitigate traffic and safety concerns. Our priority is to keep you and your family safe.

 

 

 

Construction shutdown: Will the public be informed about which contractors or construction companies are not in compliance?

No.  If a member of the public sees construction underway within the Village, they can contact the Building, Zoning and Planning Department by calling (305) 365-8917 or send an e-mail to code-enforcement@keybiscayne.fl.gov.

 

Construction workers: Do we have a right to know where workers are arriving / traveling from? Can we restrict those coming from known hotspots?

No

Construction workers: Will you ban workers from entering convenience stores, supermarket, gas stations or restaurants?

No.

Construction: Can construction work resume in condominiums and multi-family dwellings? 

The Village issued Amendment 1 to Emergency Order 20-5, which clarified that all indoor construction is ordered to remain closed.  The Village issued Amendment 2 to Emergency Order 20-5 , which allows for a possible exemption: “Upon the written request of a condominium association or apartment building manager, the Village Manager may grant a hardship exemption from the provisions of this Emergency Order.”  Construction work on the exterior of condominiums and multi-family dwellings is not prohibited.

Construction: What type of Personal Protective Equipment (PPE) will be required?

Per Village Emergency Order 20-6, all workers are required to wear a facial covering consistent with CDC guidelines, while conducting essential business.

Construction: Will you require a site supervisor to be present at all times?

All regulatory requirements for construction within the Village are being enforced.

 

Contact Tracing: What is contact tracing and is it recommended?

Contact tracing is the process of identifying persons who may have been exposed, by coming into contact with, a person that tested positive for COVID-19.  Contact tracing is an important step to stop COVID-19 transmission, and to protect friends, family, and community members from COVID-19.  If you have tested positive, you should alert those you may have had close contact with during the past 4 weeks.  Anyone you have had contact with should self-isolate for 14 days, monitor their health for signs of COVID-19, and are encouraged to get tested for COVID-19.  Please protect yourself and those around you.

Coronavirus cases: Do we have data on the number of recovered cases to compare to the number of active positive cases to accurately determine our current infection rate?

No.  The information we receive from the Florida Department of Health (FDOH) via daily reports does not include data about recovered cases, and due to HIPAA, we cannot request that information from any person that tests positive.  The number of cases included in the daily report is a cumulative number of positive cases.

Coronavirus cases: How can I know who is COVID-19 positive?

We do not receive personal information about infected individuals.  When someone tests positive for COVID-19, they are advised to go through the process of contact tracing.  If they identify you as someone they may have exposed to the coronavirus, it is their responsibility to inform you.

Coronavirus Cases: Will you be publishing information about confirmed cases of COVID-19?

Coronavirus cases within the Village of Key Biscayne are reported by the official state health authority.  Florida Department of Health (FDOH) reports daily figures of the cumulative positive COVID-19 cases on the Key.  Data in this report are provisional and subject to change.  Click here for the latest FDOH data.  Additionally, in the Village Connect daily updates we publish the total number of residents tested at the drive-thru testing site and through the mobile testing unit, and the number of positive results from each.

Curfew: Is anyone exempt from the curfew?

Yes. An individual is exempt from the curfew if: a person is providing police, fire, or other government services; providing assistance expressly requested by police, fire, or governmental personnel; or participating in, going to, or returning from a place of work or occupation.

Does the Village benefit in any way from Ultra?

 

No, the Village does not benefit in any way from having the Ultra Music Festival in Virginia Key. The Village receives no monetary compensation or other benefit.

 

 

Curfew: Is there a curfew?

Yes. Village of Key Biscayne Emergency Order 20-1 established a curfew effective as of March 16, 2020 and continuing until further notice. The curfew states that no person shall be outside, either as a pedestrian or by means of a vehicle, between the hours of 10:00 p.m. and 5:00 a.m.

Cyclists: Are we allowing cyclists into the Village?

The Key Biscayne Police Department is turning away non-resident cyclists and pedestrians in accordance with Amendment 1 to Emergency Order 20-7, which restricts non-residents entering the Village on non-motorized vehicles.  Amendment 2 to Emergency Order 20-7 extends the Order until May 26, 2020.

Emergency Orders: Why do we have to follow Miami-Dade County Emergency Orders?

Miami-Dade County, as a subdivision of the State, may supersede our rules and regulations, therefore, Miami-Dade County Emergency Orders must be adhered to. However, the County allows municipalities to be more restrictive, but not less restrictive, than what is in their Order. The Village of Key Biscayne has chosen, at times, to create further restrictions upon what is or is not allowed within the Village.

Emergency Orders: Why hasn’t the Village created stricter policies? 

The Village of Key Biscayne adopted Emergency Orders to protect the community—just not one for Stay- at-Home. At this time, the Village of Key Biscayne is asking residents to responsibly follow both suggestions and mandates set forth to keep us all safe and healthy. The Village does not want to be in the position of ordering our residents to stay at home, but we will implement stricter policies if we believe it is a necessary step.

Enforcement: Is social distancing enforceable?

Yes. The Village of Key Biscayne enforces the following Orders and Advisories on social distancing and gathering, and we strive to educate everyone about the importance of social distancing.

  • State of Florida Executive Order 20-83 : I [Governor DeSantis] hereby direct the State Surgeon General and State Health Officer to issue a public health advisory against all social or recreational gatherings of 10 or more people.
  • State of Florida Department of Health Public Health Advisory: All individuals should cease participation in social or recreational gatherings of more than 10 people. For all gatherings of fewer than 10 people, individuals should practice social distancing by maintaining a distance of at least six feet from each other.
  • Miami-Dade County Emergency Order 10-20: Orders that no group of 10 or more individuals shall gather on a public street, alley, public way, sidewalk or government facility open to the public in Miami-Dade County.

Essential Business: What is Winn-Dixie doing to control the spread of COVID-19 in their Key Biscayne store?

Winn-Dixie has implemented social distancing protocols, in accordance with CDC guidance, to maintain a 6-foot distance between customers and associates, along with regulated in-store occupancy standards. The store is also complying with both the County and the Village Emergency Orders mandating the use of facial coverings inside essential businesses. Additionally, the store is offering hours specifically for seniors to shop for groceries in order to limit this more vulnerable population’s exposure to other shoppers.

Essential Workers: Why won’t the Village create a stricter definition of “essential workers”?

The Village supports the County’s description of essential businesses and essential workers as defined in Emergency Order 07-20.  The Village also has adopted when necessary a more restrictive Order of essential businesses and essential workers, for example, see Amendment 1 to Emergency Order 20-7.

Exercise: Why can't we swim in public pools or exercise on the beach?

To protect public health.  Miami-Dade County Emergency Order 21-20, which re-opened parks, maintained the closure of ALL beaches and prohibited use of swimming pools, playgrounds and exercise equipment, recreation buildings, and gyms.

 

Facial Covering: Do I have to wear a facial covering in parks or at the Farmers Market?

  • Yes.  Miami-Dade County Emergency Order 21-20 requires facial covering in parks, as well as at marinas and golf courses.  Village Emergency Order 20-6 encourages wearing a facial covering outside of your home, so you should wear one.  This Emergency Order requires wearing a facial covering when entering an essential business or conducting essential business, even if that essential business is outside, you must wear a facial covering.

Is there an approved plan detailing how Ultra expects to move an large number of people on and off the Rickenbacker Causeway each day?

 

There is a Maintenance of Traffic plan (MOT) in place. The plan is a living document and will remain fluid throughout the event. Officers attending to traffic will make onsite changes as recommended from their supervisors.

 

 

Freebee: How much does Freebee cost?

Freebee is providing a free delivery service. There is no charge to the business and no charge to the residents for the service. Providing gratuity to the driver is entirely voluntary.

 

Frequency of daily updates: Should I expect an email every day from the Village?

A Village Connect email with COVID-19 updates is sent Monday through Friday between 4:30 p.m. to 6:30 p.m.  As of May 6, a weekly Village Connect update goes out on Wednesday mornings with all non-coronavirus Village news and updates.  There will be no communication on the weekend, unless there is an emergency or critical update to share with residents.

Golfing: Am I allowed to golf?

Yes.  Golf courses may open, if the following conditions are met:

  • Players must wear face coverings and comply with 6 feet of social distancing.
  • Players will be responsible for bringing their golf equipment to a designated area.
  • Usage of locker room and bag storage areas is prohibited.
  • The practice range will be open with spacing set at ten-foot intervals.
  • There will be no congregating at the clubhouse before or after the round.
  • All common areas and equipment are continually disinfected throughout the day to include doors, bathrooms and all touchable surfaces of golf carts.
  • All golfers must always remain at least 6 feet apart and not share golf equipment.
  • Only one player per cart.
  • The cup liners will be raised above the ground. Do not touch the flagstick.  Do not tamper with the cup liners.

Hotspots: Are we identifying COVID-19 hotspots within the Village?

Village of Key Biscayne coronavirus testing results do not include test subjects' addresses.  We do not receive personal information about infected residents.  HIPAA regulations prohibit test processing facilities from sharing these results.  Village of Key Biscayne personnel involved in the testing process were prohibited from sharing personal information of any test subject.  We strongly encourage Village residents to respect each other’s personal privacy.

Landscaping and maintenance services: Can we continue to use landscaping or maintenance services?

Landscaping and maintenance services that are essential to maintaining a healthy and safe environment are allowed.  If service is required, we strongly suggest three key actions:

  • Practice social distancing and make sure that everyone wears facial coverings.
  • Perform only needed work.
  • Minimize the number of visits to minimize exposure from outside.

 

Village Emergency Order 20-6 requires wearing a facial covering when entering an essential business or conducting essential business, even if that essential business is outside, everyone must wear a facial covering.

Lunch trucks: Will you ban lunch trucks?

Lunch trucks fulfill all requirements for ongoing restaurant service, so there are no plans to ban them.  As with all essential businesses, lunch trucks must comply with all social distancing and facial covering mandates.  Per Village Emergency Order 20-6, all employees and customers shall at all times while conducting essential business be required to wear a facial covering consistent with CDC guidelines

Masks and gloves: Will the Village make masks and gloves available for all residents?

The Village has taken actions to ensure that our first responders have the personal protective equipment that they need. If you want to purchase protective supplies such as gloves or masks, contact your favorite retailer. You can find essential retailers near you through the Directory on the Key Biscayne Chamber of Commerce website, as well as reach out to our community partner Key Biscayne Community Foundation.

 

Parks: Are the nature trails in Crandon Park open?

Yes. The nature trails in Crandon Park, including Bear Cut Preserve and the Quiet Gardens, are open. The beach remains closed.

Parks: Is Calusa Park open?

Amendment 1 to Village Emergency Order 20-9 opened Calusa Park on Saturday, May 9, 2020, with certain limitations. The tennis courts can be used for singles play pursuant to Miami-Dade County Emergency Order 21-20.  Per the County Order, the pavilion remains closed.  There will not be a bathroom attendant as required by the County Order; therefore, the restroom will also remain closed at this time.  Everyone must wear a facial covering in the park, pursuant to the park rules.

Parks: Is the Nature Center in Crandon Park open?

No.  The Marjory Stoneman Douglas Biscayne Nature Center in Crandon Park remains closed.

Does the fact that this is a mostly no-parking event help improve traffic?

 

The fact that there will be no general admission parking does not improve trafffic.

Read more here: https://www.miamiherald.com/news/local/community/miami-dade/article227273479.html#storylink=cpy
 
A major concern is ride-sharing that in itself its own issues. We cannot anticipate the number of Uber and Lyft vehicles on the Causeway. Pick-ups and drop-offs on Arthur Lamb Road will disrupt traffic as drivers continually drop off and return with more passengers. This in turn will force police to stop outgoing traffic causing additional traffic delays.
 
 

Parks: Is the Village Green open?

Yes.  The Village Green and other neighborhood parks in the Village, excluding Beach Park, are open.  The Village Green is open exclusively to Seniors (65 and older) from 7:00 a.m. to 8:00 a.m., and it is open to the General Public from 8:00 a.m. to 8:00 p.m.  

 

Parks: When will the bike park on Virginia Key re-open?

Virginia Key Beach Park is under the jurisdiction of the City of Miami. The City of Miami will decide when to re-open parts or all of Virginia Key.

Personal protection equipment(PPE): Should I wear gloves or other personal protective equipment?

Village Emergency Order 20-6 encourages wearing a facial covering outside of your home, so you should wear one.  This Emergency Order requires wearing a facial covering when entering an essential business or conducting essential business, even if that essential business is outside, everyone must wear a facial covering.  A facial covering may include a face mask, homemade mask, or other type of covering.  View the current CDC guidelines about the proper use of facial coverings and learn how to make your own.

 

For the general public, CDC recommends wearing gloves when you are cleaning or caring for someone who is sick.  In most other situations, like running errands, wearing gloves is not necessary. 

The best way to protect yourself from germs when outside your home is to practice good hygiene: wash your hands often, don’t touch your face (eyes, nose, and mouth), clean and disinfect frequently touched surfaces (e.g., phones, credit cards, car doors and surfaces), AND maintain at least 6 feet of distance between yourself and others.

Pet Care: Can people come on the island to care for my pets?

In keeping with Governor Ron DeSantis 'Safer at Home' proclamation, the Village of Key Biscayne is strongly discouraging any non-essential at-home services such as Pet Care services.  The Village strongly suggests that residents cancel such services to minimize traffic to and from the Village, which will reduce possible exposure to COVID-19.

Public bathroom closure: Why are park and beach bathrooms closed?

Key Biscayne public bathrooms have been closed since the initial closure of parks and beaches in Miami-Dade County Emergency Order 6-20.  Miami-Dade County Emergency Order 21-20 allows municipalities to open public bathrooms if the following conditions are met: the restroom must be staffed by an attendant, cleaned no less than every two hours with CDC approved products, and can only be used by one person or one family at a time.  Bathrooms in the Village will remain closed until such a time as we can meet the criteria.

Public transportation: Why is Metrobus still allowed to bring non-residents into the Village? 

Metrobus is operated by Miami-Dade County. The County has not suspended public transit for essential trips, therefore essential workers can take the bus in order to get to work on Key Biscayne.

 

For the safety of operators and passengers, the Department of Transportation and Public Works has limited the number of riders on each bus: limited to 16 passengers on regular 40- foot buses and 36 on larger articulated buses. Additionally, all Transit riders must wear face coverings, as per Miami-Dade County Emergency Order 20-20.

Questions: How can I ask questions or share my concerns?

It's important that we know what you're thinking.  We've set up a central email account response@keybiscayne.fl.gov, where you can share your questions and concerns.  We review all emails to identify issues or concerns that need to be addressed, which we then share with the entire community through Frequently Asked Questions.

Rentals: Can we keep our rental reservation?

All rental reservations must be cancelled per Office of the Governor of Florida Executive Order 20-87.  Per the Executive Order, all parties engaged in rental of vacation properties must suspend operations. Vacation rentals are prohibited from making new reservations or bookings and shall not accept new guests for check-in for the duration of the Executive Order.

 

Re-opening: Why hasn’t Miami-Dade County re-opened along with the rest of the state of Florida?

Florida Governor Ron DeSantis issued Executive Order 20-112, regarding the Phase I step-by-step plan for Florida’s recovery. Phase I began on Monday, May 4, with Miami-Dade, Broward, and Palm Beach counties excluded at this time.  Executive Order 20-120 issued on Monday, May 11, 2020, implemented Phase I in Palm Beach County.

Self Treatment: What can I do to treat Coronavirus symptoms myself?

Be careful to verify the accuracy of any suggestions for self-treatment of COVID-19.  For verified treatment information, download both the "Steps to help prevent the spread of COVID-19 if you are sick" infographic and the "10 ways to manage respiratory symptoms at home" infographic, both created by the Florida Department of Health.  Always stay in touch with your doctor if you are experiencing possible COVID-19 symptoms.

Will Village residents have a dedicated traffic lane on the Rickenbacker Causeway during Ultra?

 

No, the Village will not have a dedicated traffic lane on the Causeway. It is not located anywhere in the Maintenance of Traffic (MOT) plan that was submitted by Ultra and approved by Miami-Dade County, although it was discussed.

 

 

Service Employee Access: Will service employees still have access to the Village?

In keeping with Governor Ron DeSantis 'Safer at Home' proclamation, the Village of Key Biscayne is strongly discouraging any non-essential at-home services. The Village strongly suggests that residents cancel such services to minimize traffic to and from the Village, which will reduce possible exposure to Coronavirus.

Service staff: Can we still employ our service staff?

Domestic workers are seen as providing essential services, so continued use and employment is allowed. We strongly suggest four key actions:

  • Practice social distancing with your staff, particularly in the home. This may mean staying in separate rooms.
  • Service staff must, and everyone else in the house should, wear a facial covering.
  • Perform only needed work to minimize time spent in your home.
  • Minimize the number of visits to minimize exposure from outside.

 

Village Emergency Order 20-6 encourages wearing a facial covering outside of your home, so you should wear one.  This Emergency Order requires wearing a facial covering when entering an essential business or conducting essential business, even if that essential business is outside, everyone must wear a facial covering

 

Sidewalks: Are sidewalks just for walking or are bicycles allowed to ride on them too? 

People riding bicycles on sidewalks are considered pedestrians according to Florida State Statute 316.2065(9), which states: “A person propelling a vehicle by human power upon and along a sidewalk, or across a roadway upon and along a crosswalk, has all the rights and duties applicable to a pedestrian under the same circumstances.”

 

Due to the narrow width of our sidewalks, we encourage everyone to use good manners in order to share the sidewalk—bicycle riders could ride along the sidewalk in a single-file line and alert other pedestrians that they are coming up behind or to the side of them, or go around other pedestrians on the grass.

Social distancing: How are you going to enforce social distancing at essential businesses?

Village of Key Biscayne Police Department is working with businesses to ensure effective social distancing measures are being taken.  Customers can also practice social distancing in the following ways:

  • Practice social distancing yourself. This may mean waiting to enter a business, or waiting for space to clear between you and others. 
  • Perform only needed shopping to minimize time spent outside your home.
  • Minimize the number of shopping trips to minimize exposure to others.
  • See Something, Say Something: Public safety is one of the core pillars of our community. We encourage you to join the Village in our efforts to keep Key Biscayners home and safe.  If you see someone not practicing social distance, please report it to KBPD by calling (305) 365-5555.
  • Failure to follow Emergency Orders puts us ALL at greater risk.

 

Testing: Where can I find additional information?

If residents have COVID-19 related questions and wish to speak to someone, the Village of Key Biscayne COVID-19 Call Center (305-365-8910) is up and running Monday through Friday 9:00 a.m. – 4:00 p.m. More information about COVID-19 is also available through the Florida Department of Health https://floridahealthcovid19.gov/ and the Miami-Dade County Health Department website http://miamidade.floridahealth.gov/.

Social distancing: Is social distancing enforceable?

Yes.  The Village of Key Biscayne enforces the following Orders and Advisories on social distancing and gathering, and we strive to educate everyone about the importance of social distancing.

  • State of Florida Executive Order 20-83 : I [Governor DeSantis] hereby direct the State Surgeon General and State Health Officer to issue a public health advisory against all social or recreational gatherings of 10 or more people.
  • State of Florida Department of Health Public Health Advisory: All individuals should cease participation in social or recreational gatherings of more than 10 people. For all gatherings of fewer than 10 people, individuals should practice social distancing by maintaining a distance of at least six feet from each other.
  • Miami-Dade County Emergency Order 10-20: Orders that no group of 10 or more individuals shall gather on a public street, alley, public way, sidewalk or government facility open to the public in Miami-Dade County.

Swimming pools: Are swimming pools open for use?

No.  Miami-Dade County Emergency Order 21-20, prohibits use of swimming pools.  Pursuant to Amendment 1 to Miami-Dade County Emergency Order 15-20, multi-family dwellings are permitted to open tennis courts or basketball courts, but other common use amenities, whether of a commercial or non-commercial nature, such as swimming pools, hot tubs, gyms, fitness centers, playgrounds, and beach access remain closed.  This order does not apply to any of these amenities located: (a) on a single-family residential lot, or, (b) at any townhouse, duplex, or villa, and which is for the exclusive recreational or leisure use of the inhabitants of such individual dwelling unit.

Sports Practice: Basketball: Am I allowed to play basketball?

Shooting basketball is allowed for individual play or 3 people per half court only.

Sports Practice: Tennis: Am I allowed to play tennis?

Singles play is allowed.

Sports Practice: What is allowed?

Individual sports skilled practice is allowed.

  • Shooting Basketball: individual play, three people per half court only
  • Solo Racquetball
  • Tennis: singles only
  • Dribbling a soccer ball
  • Family members throwing a ball
  • Or similar activities

Swimming pools: Are swimming pools open for use?

No.  Miami-Dade County Emergency Order 21-20, prohibits use of swimming pools.  Pursuant to Amendment 1 to Miami-Dade County Emergency Order 15-20, multi-family dwellings are permitted to open tennis courts or basketball courts, but other common use amenities, whether of a commercial or non-commercial nature, such as swimming pools, hot tubs, gyms, fitness centers, playgrounds, and beach access remain closed.  This order does not apply to any of these amenities located: (a) on a single-family residential lot, or, (b) at any townhouse, duplex, or villa, and which is for the exclusive recreational or leisure use of the inhabitants of such individual dwelling unit.

Testing: Can the Village use testing results for identification of 'hotspots'?

Village of Key Biscayne coronavirus testing results do not include test subjects' addresses.  HIPAA regulations prohibit test processing facilities from sharing these results.  Village of Key Biscayne personnel involved in the testing process were prohibited from sharing personal information of any test subject.  We strongly encourage Village residents to respect each other’s personal privacy.

What happens if there is an emergency on the Key?


Public Safety Departments are adequately staffed for the Ultra event. In addition, hundreds of first responders from both the City of Miami and Miami-Dade County will be on the Virginia Key side of the toll booth during the event to respond to incidents in Key Biscayne as well as Virginia Key.

 

 

Testing: Drive-Thru Testing Site: How many people will be tested by the drive-thru testing site?

The number of people tested will be determined by the availability of test kits, and a safe and healthy workforce.

Testing: Drive-Thru Testing Site: How many people will be tested by the Drive-Thru Testing Unit?

The number of tests will be determined by the availability of test kits and resources.

Testing: Drive-Thru Testing Site: How much does it cost?

The Village of Key Biscayne in partnership with the Key Biscayne Community Foundation is providing the pilot drive-thru COVID-19 testing program as a service to our eligible residents at no cost.  The cost to the Village of Key Biscayne is $75 per test.

Testing: Drive-Thru Testing Site: How soon will I get results?

Results are usually received within 24-48 hours.

Testing: Drive-Thru Testing Site: Is the test FDA approved?

Currently there is no FDA-approved or cleared test to diagnose or detect COVID-19 because the virus that causes COVID-19 is new.  Therefore, the FDA has issued several Emergency Use Authorizations (EUAs) for the use of new diagnostic tests to detect the SARS-CoV-2 virus, which causes COVID-19.  During public health emergencies declared under section 564 of the FD&C Act, the FDA is able to issue EUAs when certain criteria are met that allows for the use and distribution of potentially life-saving medical products to diagnose, treat, or prevent the disease, which can include diagnostic tests.

Testing: Drive-Thru Testing Site: What type of test is being performed?

Firefighter Paramedics collect one nasopharyngeal swab test and the samples are taken to a third-party laboratory.

Testing: Drive-Thru Testing Site: Where is testing being conducted?

The pilot drive-thru testing site is located at St. Agnes Catholic Church. Upon arrival at St. Agnes, residents are greeted by an officer from the Key Biscayne Police Department, personnel from the Key Biscayne Community Center and/or the Key Biscayne Community Foundation, and guided to proceed through the pilot drive-thru test collection site. 

Testing: Drive-Thru Testing Site: Who pays?

The Village of Key Biscayne pays for testing.  The Village of Key Biscayne is paying ($75/test) for Key Biscayne residents that are 65 or older with symptoms and residents with symptoms and serious underlying medical conditions.  The Key Biscayne Community Foundation is paying ($75/test) for Key Biscayne residents that are frontline or essential workers.

Testing: How can I get tested?

To make an appointment, residents should call the Village of Key Biscayne COVID-19 Response Call Center (305-365-8910), open Monday through Friday 9:00 a.m. – 4:00 p.m.

 

Residents interested in the pilot drive-thru test site also have the option to fill out an application through the Key Biscayne Community Foundation’s testing portal at kbcovidtesting.org. Submission of the application form does not guarantee a test.

Testing: How often will you test an individual?

Individuals who test positive should consider themselves infectious for at least two weeks and until they have had two negative tests.  Therefore, at this time, positive individuals are eligible for retesting at the drive-thru testing site after 14 days.

When is traffic from and to the Village likely to be at its worst?

 

The peak travel times during each day of Ultra weekend (Friday, March 29, Saturday, March 30 and Sunday, March 31) will likely be from 1:00-3:00 p.m., 6:00-9:00 p.m., and 2:00-5:00 a.m. 

 

Public Safety officials will monitor traffic flow and alert residents of changes to peak traffic times or incidents that may affect traffic flow in both directions.

 

 

Testing: If I test positive, will you follow up by testing all the people I’ve been in close contact with?

If you have tested positive, you should alert those you may have had close contact with during the past 4 weeks.  Anyone you have had contact with should self-isolate for 14 days, monitor their health for signs of COVID-19, and are encouraged to get tested for COVID-19.  

 

Testing: If test results are negative, will you perform the test a second time?

Not at this time.

Testing: Mobile COVID-19 Testing: How much does it cost?

The Village of Key Biscayne provide the pilot mobile COVID-19 testing program as a service to our residents at no cost.

Testing: Mobile COVID-19 Testing: How often will you test an individual?

At this time, we are testing once per test subject.

Testing: Mobile COVID-19 Testing: How soon will I get results?

Results are usually received in 5-7 days.

Testing: Mobile COVID-19 Testing: I thought mobile testing was suspended. Is mobile testing up and running again?

On April 24, Key Biscayne Fire Rescue re-activated the Mobile Testing Unit (MTU) to supplement drive-thru testing through their mobile testing unit, as needed, subject to the availability of tests and a safe and healthy workforce.  The mobile testing unit is geared toward homebound residents who meet the eligibility criteria.  It will operate on Wednesdays and Fridays to meet demand.

Testing: Mobile COVID-19 Testing: What are the testing criteria?

At this time, testing for COVID-19 is prioritized to high-risk residents, 65-years-old and older who are homebound and meet the eligibility criteria.

Testing: Mobile COVID-19 Testing: What type of test is being performed?

Firefighter Paramedics collect one nasopharyngeal swab test and the samples are taken to a third-party laboratory.

Testing: Mobile COVID-19 Testing: Where is testing being conducted?


The mobile testing unit will come to the patient’s residence.

Testing: Mobile COVID-19 Testing: Who pays?

The Village of Key Biscayne.

Will it be difficult for me to get off the Key during Ultra weekend?

 

Yes, it will be challenging to leave the Village of Key Biscayne and other locations east of the toll booth during Ultra weekend.

 

Your Village Public Safety officers are confident traffic will be a major issue in both directions from 1:00-3:00 p.m., 6:00-9:00 p.m., and 2:00-5:00 a.m. throughout the weekend. If you do need to travel off the Key, please plan ahead. Public Safety personnel will provide real-time travel time updates.

 

 

Testing: Mobile COVID-19 Testing: Who performs the testing?

Key Biscayne Fire Rescue is operating the mobile testing unit.

Testing: What are the testing criteria?

At this time, testing for COVID-19 is prioritized to high-risk residents who are homebound and meet the eligibility criteria.

Testing: What follow-up will be done with positive patients and how often?

Test results are shared individually with infected patients who are then advised to contact their physician in order to receive guided care.  Individuals who test positive should consider themselves positive and infectious for at least two weeks and until they have had two negative tests.  Therefore, at this time, positive individuals are eligible for retesting at the drive-thru testing site after 14 days.

Testing: What will VKB do with results?

The data collected from the mobile testing unit and the drive-thru testing site will allow us to track whether there is an increase in active infections as we gradually return to a new normal. We will use this data to inform policy decisions and steer response efforts.

Testing: When does testing take place?

Testing takes place by appointment only. Days and times are subject to test kit availability, resources and a safe and healthy workforce.

Testing: Where can I find additional information? 

If residents have COVID-19 related questions and wish to speak to someone, the Village of Key Biscayne COVID-19 Response Call Center (305-365-8910) is up and running Monday through Friday 9:00 a.m. to 4:00 p.m.  More information about COVID-19 is also available through the Florida Department of Health https://floridahealthcovid19.gov/ and the Miami-Dade County Health Department website http://miamidade.floridahealth.gov/.

Testing: Why is the Village of Key Biscayne testing people?

The purpose of testing is fourfold: to meet expectations of our community, help residents as a public service, inform policy decisions and steer response efforts, including ways to mitigate and control the spread of the virus.

Testing: Will testing be available for caregivers?

Testing is only available for Village of Key Biscayne residents.  If the caregiver is a resident, then they are eligible for testing.  If a caregiver is showing symptoms and has any underlying medical conditions, they should apply for testing.  For more information about testing for COVID-19 that is available to non-residents, please check the Miami-Dade County Health Department website http://miamidade.floridahealth.gov/.

Village staff workload: What are Village staff doing at this time? Are they being fully utilized?

Village leadership and employees are committed to maintain all critical Village services.  All city staff remain employed and some are being reassigned to COVID-19 response related activities that protect the safety and health of our community.

 

The Village of Key Biscayne is utilizing remote work arrangements whenever possible.  We are reassigning duties as needed to maintain productivity and deliver services.  We have implemented web meetings in place of any group meetings.  We are enforcing social distancing by all Village staff inside all Village offices.  We are requiring staff to stay at home if they are ill.

 

The Key Biscayne Police Department remains committed to protecting the health and safety of the community.  The Department is continually determining where to position officers based upon where they will most effectively serve.  Shifts and schedules are being adjusted as needed to ensure coverage and prompt response.

 

The Village of Key Biscayne Fire Department is also committed to protecting the health and safety of the community.  As with the Police, shifts and schedules are being adjusted as needed to ensure coverage and prompt response.

 

Both Departments have secured supplies of needed personal protective equipment (PPE) and will employ it as needed based on each type of response.  Both remain fully capable of providing rapid and appropriate responses as called upon.  Both serve as integral elements of the Village's COVID-19 Response structure, providing both resources and information needed for an effective, coordinated response.

How can I get traffic updates during Ultra?

 

Sign up at https://member.everbridge.net/index/892807736729750#/login to receive public safety text messages, emails or both from the Village Information and Notification System (VINS). 

 

You also can monitor real-time traffic alerts at the Village Twitter (@VillKeyBiscayne) and Facebook (@VillageofKeyBiscayneGovernmentSite) platforms.

 

Sign up at Village E-News to receive Village Press Announcement email blasts (via Constant Contact).

 

 

What is the Waze app and how can I get it?

Waze App logo

 

If you haven’t already, download the Waze App now!  Waze is a free, community-based social media app that provides users with live traffic reports, driving directions, maps and detailed navigation.

 

Download Waze at the App Store for Apple devices or at Google Play for Android devices.

 

If you must venture out, check Waze before you leave.

 

 

 Is there a shuttle service to Ultra from the Village?


No. The Village is not providing shuttle bus service to Ultra in Virginia Key.

 

 

Should I plan to stay on the Key throughout the weekend?

 

This could be a great time for Key Biscayne residents to revisit their island and all it has to offer.

 

Your island paradise has beautiful beaches, local parks such as the Village Green, Beach Park, Lake Park, 401 Hampton Park. and many restaurant and shopping options. In addition, Bill Baggs Cape Florida State Park and Crandon Park are steps away.

 

The Parks and Recreation Department is offering "Stay and Play" events and activities during the three days of Ultra. Find out more here. The Community Center will be open for regular hours on Friday, Saturday and Sunday.

 

 

What is the Village doing to ensure the environment is protected during Ultra?

 

The Village is partnering with environmental and local groups to collect objective data about possible negative effects of Ultra on Virginia Key and its surroundings. Public Safety officials are working diligently to mitigate the impacts to our environment and safety. 

 

The data, gathered before and after the event, will help quantify the impact of Ultra on these fragile ecosystems. This research may help the Village and others take action against future events like Ultra in Virginia Key.

 

 

Will Village employees be working during the Ultra Music Festival weekend?

 

Yes. All public safety employees along with Public Works and Parks & Recreation (including Community Center) staff will be working.

 

 

Are any employees able to come to work during Ultra? (i.e., condos, restaurants, gas stations, etc.)

 

Yes. The Village is open for business, but employees must plan accordingly based on the peak hours of the event (1:00-3:00 p.m., 6:00-9:00 p.m. and 2:00-5:00 a.m.).

 

 

Are we allowed to leave the island during Ultra?

 

Yes you are, but be mindful of, and plan ahead for, expected peak traffic times (1:00-3:00 p.m., 6:00-9:00 p.m. and 2:00-5:00 a.m.).

 

 

Is it true that we will be closing the road to enter the Village?

 

No.

 

 

Is it true that a ride-sharing blackout will be happening during Ultra weekend?

 

There will be no blackout (no ride-sharing service available) for Uber and Lyft customers in the Village and Key Biscayne during Ultra. Pick-ups and drop-offs will continue.

 

Uber and Lyft have curtailed service to/from Ultra in Virginia Key on March 29, 30 and 31 to help mitigate traffic issues and encourage attendee use of Ultra shuttle buses and water taxis from the mainland.

 

The ride-sharing blackout (no service available) applies to Virginia Key for pickup after Ultra ends at 2:00 a.m. Uber will not be picking up festivalgoers at 2:00 a.m. when the show ends; they will not be restricting drop-offs. Lyft will prohibit drop-offs in Virginia Key from 10:30 p.m. until 6:00 a.m. and will not allow pick-ups for for the duration of Ultra. Both rideshare companies will serve Ultra customers at the mainland departure points for shuttle buses and water taxis.

 

 

What if I have an emergency?

 

Call 911 in an emergency.

 

 

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