Utility Information

Electric Service

Florida Power & Light (FPL)

  • Should you lose power or observe a hazardous situation such as downed power lines, contact FPL. It is imperative that power outages are reported so FPL knows the situation in your neighborhood.
    • By phone: Call 1-800-4OUTAGE  (1-800-468-8243) - open 24/7
    • Online or via smartphone/wireless device if power is out in your location: Go to the FPL Power Tracker at http://fplmaps.com. You can report outages, view outages reported or detected in your area and check the status of power outage response/repair
  • (305) 442-8770     Customer Care Number (Miami-Dade Residential)
  • (305) 442-0388     Customer Care Number (Miami-Dade Business)
Water and Sewer Services

Miami-Dade County Water and Sewer Department (WASD)

  • (305) 274-9272     Emergency Call Center - open 24/7
  • (305) 665-7488     Automated Customer Service - Mon .- Fri. 8:00 am - 5:00 pm except holidays (Call this number to Open, Close, Transfer Accounts; for Complaints, Billing Problems, Inquires, Service Disconnections due to nonpayment)
  • Full-service Office closest to Key Biscayne:
    • Miami-Dade WASD
    • Douglas Building
    • 3071 SW 38 Avenue
    • Miami, FL 33146
    • (305) 665-7471
    • Hours: Mon. - Fri. 8:00 am - 4:30 pm
    • Closed Sat. - Sun.
Solid Waste, Recycling & Bulky Waste Pick-Up Services

This fee-based service is provided to single-family and duplex residents only via Great Waste's contract with the Village.  Click here for more information. Condominiums and commercial areas manage solid waste contracts individually. 



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